Remote, Digital PROMs

Long-term collection, real-time analytics

📢 New video on how HCA have integrated MCO and rolled-out up to 50 care pathways: watch the video here

My Clinical Outcomes

My Clinical Outcomes (MCO) is a patient and clinician-facing web-platform that automates the collection and analysis of Patient Reported Outcomes Measures (PROMs) and Patient Reported Experience Measures (PREMs) in routine clinical practice. The video below gives an overview of what we do.

Founded by NHS doctors in 2011, MCO is used by over 200 hospitals, with over 3,000 clinicians and 180,000 patients registered.

The platform is highly secure and scalable, has been extensively usability tested with patients and clinicians, meets latest accessibility guidelines and works on any mobile device.

MCO is a condition and score agnostic and can be used standalone or integrated into existing EMRs, PAS systems and patient portals.

MCO has worked across the oncology service at University Hospitals Sussex since 2020 in a project that's led to multiple publications, including on clinical and health economic benefits.

This video shows Prof. Richard Simcock, a breast oncologist and Chief Medical Office at Macmillan Cancer Support, explaining how using MCO with patients works in practice.

How Does MCO Work?

We work with partners to quickly and cost-effectively configure a unique co-branded version of the platform to support the remote collection of the patient-reported data they need to inform clinical decisions, identify unwarranted variation or automate data submissions to registries and regulators.

MCO bring over a decade of experience and expertise to support flexible implementation around existing clinical workflows and ensure ongoing success and high value from launch.

Patient Reported Outcome Measure - Patient Assessment

Patients

  • Record personalised, clinical PROMs and PREMs assessments easily at home or in clinic on any device

  • Update as prompted by email or SMS according to stage of treatment or when needed by clinical team

  • Review dashboard to track progress and ensure ongoing benefits of treatment

Patient Reported Outcome Measure - Clinician Dashboard

Clinical Teams

  • Get real-time, validated, condition-specific and generic assessment data by patient cohort, condition, and treatment stage

  • Use this new, rich, longitudinal quality of life data to inform clinical review and personalise treatment decisions

  • Compare cohorts to identify unmet need and ensure equity of access

Value-Based Health Care - Management Dashboard

Analytics & Integration

  • Prioritise limited acute care and outpatient clinic capacity according to patient need

  • Intervene early to reduce unplanned care and take out cost of less effective activity

  • Get data where and how needed to ensure and demonstrate high value care

Patient Confidentiality, Data Security and Trust

MCO was founded and is led by UK trained doctor and passionate Value-Based Healthcare advocate, Dr Tim Williams, and we take our credibility and reputation for delivery of a high quality, cost-effective technology platform and service incredibly seriously.

Some example engagements include:

  • Supporting a virtual clinic follow-up pathway for hip and knee replacement patients at Royal Cornwall Hospitals NHS Foundation Trusts since 2012

  • Deploying across UK private provider, Spire Healthcare’s, 39 hospitals in under 3 months in 2016 to automate PROMs submission to the Private Healthcare Information Network (PHIN)

  • Winning 3 years of funding through the NHS Scotland ‘Cancer Innovation Challenge’ to develop and deploy the solution for cancer patients from 2017

  • Working with University Hospitals Sussex to publish acceptance in the Journal of Oncology in 2022 and identify potential savings of £1.40 for every £1 invested by reducing unplanned admissions

  • Partnering with Novartis to launch 4 bespoke condition-specific platforms for roll-out free-of-charge to clinical teams in the UK and Ireland

Tim attended Prof. Michael Porter’s Value-Based Healthcare course in 2014 and MCO was one of the first four technology platforms to be accredited by the new International Consortium for Health Outcomes Measurement (ICHOM) the same year.

MCO is recognised by or compliant with the following standards and organisations:

  • MCO maintains the ISO/IEC 27001 certification for information security management, and is audited annually by the British Standards Institute to ensure the highest ongoing standards and best practices.

  • MCO is certified against both Cyber Essentials and Cyber Essentials Plus, which ensures and demonstrates robust cybersecurity practices through rigorous independent assessment.

  • MCO meets the standards set by the NHS Data Security and Protection Toolkit, demonstrating commitment to safeguarding NHS patient data and maintaining compliance with NHS information governance requirements.

  • MCO is an approved G-Cloud supplier through the Crown Commercial Service, which makes it straightforward for public sector organisations to procure our services with confidence.

  • MCO meets W3C WCAG 2.2 AA accessibility standards that ensure inclusive and user-friendly experiences for all patients who are asked to access the platform.

Some quotes about using and working with MCO

  • "[Their] bespoke approach is why we chose My Clinical Outcomes to be our delivery partner, simply because of their depth of knowledge and understanding. Over time that choice has been validated and we found the insight, flexibility, and work ethic of the MCO team to be invaluable in driving our PROMs roll-out.”

    — Dr Tim Wigmore, Medical Director (Operations) & Chair of PROMs Steering Committee, HCA Healthcare UK

  • “Collecting and analysing outcome data is key to ensuring we continue to meet the needs of the patients we see every day. The partnership with My Clinical Outcomes promises to transform our ability to track, collect and monitor the performance of our hospitals and ultimately help us to continue offering outstanding care to the communities we serve.”

    — Peter James, Group Medical Director, Circle Health Group

  • “When patients come to clinic to see me I can see what’s happening with them, [My Clinical Outcomes] makes clinics efficient and we can triage problems effectively together in a good quality conversation.”

    — Professor Richard Simcock, Chief Medical Officer at Macmillan Cancer Support and Consultant Oncologist University Hospitals Sussex

  • “…our integration success has surpassed everything we hoped it could do with more than 80% of patients receiving an invitation to engage with PROMs [doing so]. Another benefit to us of removing the humans from the administration process has actually given us an extraordinary ability to scale. The automation and integration we’ve put together with MCO has allowed us to launch 49 PROM pathways to date.”

    — Tim Cross , Director of Clinical Information and Analytics, HCA Healthcare UK