Data Sub-processors


Patients’ personal data is made available to the patient themselves as well as to named clinical and other professional administration staff working at patients’ relevant healthcare providers.

In order for My Clinical Outcomes to effectively deliver our services, we use third party suppliers. If those suppliers process personal data, they will act as Data Sub-processors. We use the following Sub-processors who process limited amounts of personal data as strictly necessary for them to provide their service.

Please note that we do not and never will sell your personal data to third parties.

Sub-processor What Personal Data Description
Airbrake Patient and client personal data may be included in error messaging on an ad-hoc basis Error reporting solution that provides details of technical errors to allow for troubleshooting
Atlassian Client email addresses and names on an ad-hoc basis. Will store client names and email addresses, for example to log requests and incidents Project management tools for software development
AWS All patient and client data MCO's core infrastructure - AWS provides the platform database and cloud storage hosting
Cloudflare All patient and client data passes through Cloudflare's infrastructure to enhance security Proxy service to improve platform security (e.g. mitigates against DDos attacks) and CDN
Dropbox Client email addresses and names Cloud storage solution for documents
Freshdesk Patient data - patient email and any other information shared by the patient in helpdesk queries.

Client email addresses and names for any clients who contact the helpdesk
Email helpdesk software for user queries and support regarding use of the platform
Google Patient data - patient email and any other information shared by the patient in helpdesk queries.

Client email addresses and names for any clients who contact the helpdesk
Email provider
NEC Patient - NHS number only Third party that submit relevant hip and knee data to NHS England (for applicable clients only)
Slack Client email addresses and names Internal business messaging and collaboration tool
Twilio / Sendgrid Patient email address, name and phone number.

Client email address and name
Provides email and SMS messaging for automatically generated communications from the MCO platform
 

Last updated April 2024