Data Sub-processors

Patients’ personal data is made available to the patient themselves as well as to named clinical and other professional administration staff working at patients’ relevant healthcare providers.

In order for My Clinical Outcomes to effectively deliver our services, we use third party suppliers. If those suppliers process personal data, they will act as Data Sub-processors. We use the following Sub-processors who process limited amounts of personal data as strictly necessary for them to provide their service.

Please note that we do not and never will sell your personal data to third parties.

  
      Sub-processor
      What Personal Data
      Description
    
      Airbrake
      Patient and client personal data may be included in error messaging on an ad-hoc basis
      Error reporting solution that provides details of technical errors to allow for troubleshooting
    
      Atlassian
      Client email addresses and names on an ad-hoc basis. Will store client names and email addresses, for example to log requests and incidents
      Project management tools for software development
    
      AWS
      All patient and client data
      MCO's core infrastructure - AWS provides the platform database and cloud storage hosting
    
      Cloudflare
      All patient and client data passes through Cloudflare's infrastructure to enhance security
      Proxy service to improve platform security (e.g. mitigates against DDos attacks) and CDN
    
      Dropbox
      Client email addresses and names
      Cloud storage solution for documents
    
      Freshdesk
      Patient data - patient email and any other information shared by the patient in helpdesk queries.
        
        Client email addresses and names for any clients who contact the helpdesk
      Email helpdesk software for user queries and support regarding use of the platform
    
      Google
          Patient data - patient email and any other information shared by the patient in helpdesk queries.
            
            Client email addresses and names for any clients who contact the helpdesk
      Email provider
    
      NEC
          Patient - NHS number only
      Third party that submit relevant hip and knee data to NHS England (for applicable clients only)
    
      Slack
          Client email addresses and names
          Internal business messaging and collaboration tool
    
      Twilio / Sendgrid
          Patient email address, name and phone number.
            
            Client email address and name
          Provides email and SMS messaging for automatically generated communications from the MCO platform

Last updated April 2024